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FAQ TEST

 

FAQ QUICK LINKS
Is it safe to use my credit card?
Sales Tax & Handling Charges
Payment Methods
International Money Order - What is it ?
How much are Shipping Charges?
Western Union Quick Collect
How do I track my Order ?
What is the Difference Fiberglass & Urethane ?
Where to mail us the payment when sending a Money Order
Returns and Warranty Info
How to Contact Us
Package Tracking - How to track or Trace a package
 
 

 

Please view our full disclaimer which must be agreed upon before placing any order with us. To see our disclaimer on the web site and our products please click Here

 

 

Welcome to Mr.Bodykit International or www.mrbodykit.com.
We have been approved by the top USA & Canadian banks to provide secure, online, real-time credit card processing for all our customers purchasing needs. All credit cards presented to Mr.Bodykit & our merchant company Internet Secure are securely directed to the financial institution that issued the credit card. You, the customer, are notified of approval or decline within 15 to 30 seconds depending on your Internet connection.

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Credit Card Security
INTERNET SECURE
In order for a merchant to be certified to accept credit cards, we are require that we adhere to all security and business ethics requirements. In addition, your credit card number is NOT given to the Mr.Bodykit International web buying through the web site or kept on any computer attached to the Internet. To ensure consumer privacy, Mr.Bodykit or Internet Secure will not sell, rent or divulge any personal information about this transaction to any third party other than the merchant that is listed below and your bank (upon notification of a dispute). Once certified, we continually monitor all merchants to ensure compliance.


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Do I have to pay Sales Tax on an Order?
NO you do not. We do not charge a sales tax. We only charge a 4% handling & processing fee on all orders based on the total amount of all items + shipping.


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How Can I pay for my order ?
Orders can be placed 24 hours a day all week long using your Visa, MasterCard, Discover, and American Express as well as paypal. Please note we will need the address registered with the credit card you are using but, can ship to any business for lower shipping cost. We also accept money orders such as International US Postal money order from a post office Certified bank check/money orders. Orders paid by personal check will usually not be processed until the funds have been verified up to 21 days. When sending payment by mail include the order sheet print out received when doing check out or the email we sent you. NEVER SEND US MONEY WITHOUT INCLUDING YOUR NAME, ADDRESS and PHONE #, please also include your email address. Always print clearly and list all product you are purchasing.

If you are sending a International Money order, please make it payable to:
Send the envelope to:

Mr.Bodykit International
110-174 Wilson St  Unit 330
Victoria, BC
V9A 7N7
Canada  

When sending using a courier please use our phone # 1-250-475-2376

We recommend sending your money through a courier. It is best to do this because you will receive a tracking # and a guarantee from the them that it will arrive to us and arrive to us very quickly. If you use a standard stamp please keep in mind that it might take up to 7-10 days to arrive. You will also have a problem if the envelop is lost in the mail system.


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What is a International Money Order ?
International money orders can be bought from your local post office or most banks. Only Mr.Bodykit International is able to cash your money order. Its a very safe way to send payment. The major difference between a money order and a chq is the funds are guaranteed and no holds will be needed to send out your parts.  


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How to send money using Westen Union Quick Collect ?
You can now pay for any of your Mr.Bodykit.com purchases with cash at any branch of 45,000 Western Union® Agent locations in USA or CANADA with Quick Collect. We have teamed up with Western Union to offer an easy way for you conveniently pay cash for any of your purchases using the Western Union Quick Collect service.
Western Union Quick Collect is for any USA & Canadian domestic customer payment

Quick Collect Info:
Easy to use: At the Agent location, select the “QUICK PAY” form in and fill in the company “Concept Designz”. The Code City is “MUSTANG” and the state is “BC”. Hand it to the clerk, along with your cash payment in the amount of your purchase. It's that easy! Your payment is sent within minutes and you will receive a receipt with a unique tracking number that confirms your payment. A nominal fee of $12-15 applies per transaction.

Convenient: Payments are made in your local currency where permitted by law. Thousands of locations available. Visit www.payment-solutions.com to find an agent near you.

Payment In Minutes: Once you've made your payment with the Western Union Quick Pay service, it's sent within minutes. We will receive notification of your payment and process your order for shipment.

How do I become a dealer?


If you're interested in becoming a dealer of MrBodykit, please fax 1-250-386-2248 your business licence and tax id and we'll get back to with more details.


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How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping are clearly displayed. For large items (body kits and all hoods) USA and Canadian customers must select a shipping zone. Shipping to a residential address is about $50.00 more then shipping to any business (work, body shop, gov facility, etc…)


Important - Ship Zones to choose from in Shopping cart - Important

140.00 Business Ship in USA
90.00   Medium Item Ship Zone
190.00 Residential Ship in USA
225.00 Canada/Hawaii Ship
$0         Ship Included-Selected Items only.

IF YOU ARE LOCATED IN CANADA PLEASE CALL OR EMAIL FOR PRICE
WE HAVE WAYS OF GETTING YOU PARTS WITHOUT PAYING $225.00 !

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140.00 Business Ship in USA *
The business shipping option means to ship to a business address anywhere in the USA. It does not mean that only a business or shop can use. If you have a business ship to address or run a business from your home you can use this option. If you use this option please enter your credit card billing address in the billing area of the shopping cart and then enter the shipping info after in the shipping area.

This option applies for the following type of parts:
Full Body kits
Front bumper only - Same size box as full kit - The shipping is based on size not weight
Rear bumper only - Same size box as full kit - The shipping is based on size not weight
Full Body kit and other items. eg. Z3 Fenders, hoods, lights, wings etc. but only if the product is stocked in same warehouse Please ask if unsure.
We can ship up to 3 full body kits on this 1 rate. Order kits with your friends and save on the shipping

* This option can also be use for shipping to a California residence.
This option only applies for an address located in California. If we are shipping to a California business use 90.00 Medium Item Ship Zone - See below
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190.00 Residential Ship in USA
The residential shipping option means to ship to a residential (your home) address anywhere in the USA. If you have a business ship to address or run a business from your home you can use this option. If you use this option please enter your credit card billing address in the billing area of the shopping cart.

This option applies for the following type of parts:
Full Body kits
Front bumper only - Same size box as full kit - The shipping is based on size not weight
Rear bumper only - Same size box as full kit - The shipping is based on size not weight
Full Body kit and other items. eg. Z3 Fenders, hoods, lights, wings etc. but only if the product is stocked in same warehouse Please ask if unsure.

We can ship up to 3 full body kits on this 1 rate. Order kits with your friends and save on the shipping


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90.00 Medium Item Ship Zone * also used for California business shipping.
The Medium shipping option means to ship to any address on smaller items that have a description of $90.00 shipping eg. All Z3 fenders and some wings or spoilers.
This option applies for the following type of parts:

* This option can also be use for shipping to a California business.
This option only applies for an address located in California. If we are shipping to a California residential address please use 140.00 Business Ship in USA


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225.00 Canada/Hawaii Ship
Canada shipping option explains itself. We can ship your parts to Canada direct from the USA. Shipping does not take much longer then standard US shipping. You will be responsible for all brokerage/border costs. We can help you though the process because we import many parts daily and have the experience to get you the parts quickly and cost effective. It would be a good idea to call us first before you purchase to make sure all parts will be covered in this rate.
Hawaii shipping is for any address in the islands.

This option applies for the following type of parts:
Full Body kits
Front bumper only - Same size box as full kit - The shipping is based on size not weight
Rear bumper only - Same size box as full kit - The shipping is based on size not weight
Full Body kit and other items. eg. Z3 Fenders, hoods, lights, wings etc. but only if the product is stocked in same warehouse Please ask if unsure.

We can ship up to 3 full body kits on this 1 rate. Order kits with your friends and save on the shipping.

IF YOU ARE LOCATED IN CANADA PLEASE CALL OR EMAIL FOR PRICE
WE HAVE WAYS OF GETTING YOU PARTS WITHOUT PAYING $225.00 !

We are currently running a special for all CND order shipments. $140.00 shipping is available for a limited time on certain body kits or hoods. Email now for details. Please include the parts that you are looking for in the email.


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$0 Ship Included - Selected Items only
This option can be used in the following 2 situations ONLY:
1. The part that you are buying says FREE SHIPPING or Shipping Included
2. We have sent you a request invoice and have already included the shipping in the cost of the parts. You can request an invoice like this any time. Please fill out the following form by clicking here !

Please note for International customers:
WE DO NOT EXCEPT CREDIT CARD ORDERS IF SHIPPING OUTSIDE USA OR CANADA.
WE CAN EXCEPT INTERNATIONAL MONEY ORDERS ONLY.


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When will I receive my body kit?
Orders are generally processed within 3-5 business days.  Once your order is processed and then shipped, it will take 7-14 business days to arrive. If the body kit is backorder you will be notified within the 3-5 business days and given an estimated date of arrival (at time you may cancel your order but we can not return the 4% Handling Fee. Its always best to check our stock first.


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How do I track my order?
When your order is shipped we will send you a tracking # via email or call you. In most cases you can track your order online or by calling the company your order was shipped through. We ship with many different companies depending on what parts you order.
Please DO NOT request a tracking # if you have just placed the order within the last few days. We will not have one yet. Tracking numbers usually takes 24hrs to enter our system after the order is shipping from our locations. If you use email you will get a faster response by requesting the # from our email department rather then calling in by phone to the Sales department. They do not have the same info in there systems.
Email - shipping@mrbodykit.com


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What is the difference between Good Quality kit vs. the Bad Quality kit?
Well here's a classic case of "you get what you pay for". This should be plastered on every import enthusiasts car because it works on almost all levels. You may have seen kits costing 250 or 300 dollars and wonder why some people sell kits closer to 600-1200 dollars. Well to tell the truth, the only way to sell kits to consumers at that price is that the kits are very poor craftsmanship. When you buy a kit that cheap its less then what we pay for our kits. You must stop and think about that ! Most of the time when you buy kits at this price or there's not a reputable brand associated with the kit you run a huge chance of getting this poor quality, poor fitting, piece of fiberglass that will in the long run cost more in the body shop. In fact, you will probably pay the difference between the high quality body kit and the poor quality kit in the body shop along with the huge headache of having that shop maybe mess it up. Talk to any body shop owner and they'll tell you how hard it is to work with cheap fiberglass that these cheap kits consist of. Trust me everyone. Buy the better kit, think about it when you buy it. Why am I paying less than this site? Well, the cost was cut somewhere and most of the times that's in the production of the kit.  If you buy the kit from us you will get a good quality kit at a very competitive price considering all cost involved.

Some kits that we carry are better quality then others but we will be honest if you ask witch ones are higher quality.


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Can I Install the body kit myself?
All Body kits must be pre-fitted before painting, and may require modification for fitment. We can not say one way or the other whether you can install ground effects and wings since we don't know your skills. However, ground effects and wings in general require installation by a custom body shop which has EXPERIENCE in installing similar products. You have to be your own judge and must decide whether you can do it or not.


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How much do body shops charge for installation?
A body man that has 1 year experience in installing all types of ground effects in all 3 different materials (fiberglass, urethane, ABS plastic) would be able to do the job in less time for less money, then a body man with 30 years of experience but who has never installed a ground effect before. One of the biggest problems we come across with customers is the problems at the body shop. DO YOUR HOMEWORK !


In some cases you are paying your body shop to learn how to install these kits. That is fine if you are in a small town, nothing you can do about that but if you are in a semi large area there will be a shop that has experience with this type of install. It pays to ask allot of questions. We hate seeing people get ripped off at the shop but unfortunately it is very common.


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Do you have any installation instructions?
When using any installation instructions, it's a good idea to do a reality check and make sure the installation technique applies to your particular body kit or wing and vehicle. This is only to be used as a recommendation for installation of body kits and wings and it might not be the best method for your it particular situation. We are not liable for customers following these installation techniques.
 

 
 
 
 

 

1. Preparation Advice - Fill gaps with marglass, duraglass or other reinforced body fillers. These materials have fine strands of fiberglass and resin and add more structural strength than standard body fillers.  Fiberglass parts must be clean prior to painting.


2. Installation Advice - Do not over-tighten any screws. Snug up only to prevent fiberglass from cracking. Keep in mind that if the car for which the parts are being installed has been in any sort of accident or other alteration whatsoever, it may be necessary to file or sand some components to achieve a perfect fit.


3. Preparing the  vehicle -
a. Remove factory appendages such as license plate, brackets, fender lips, mudflaps, etc.

b. Visually inspect all parts.

c. Gently place bumper onto car and mark holes for drilling.  Drill holes as marked and then test fit.

d. Pre-fit the parts on the car. Be sure to mask appropriate surface areas to avoid scratches when pre-fitting.

e. Sanding or filing may be necessary to ensure a perfect fit.

f. To obtain a perfect fit, you may want to "nest fit" the parts to the car. To do this procedure, you must first:

i. Tape off the car where gaps are exposed

j. Rough up the area of the fiberglass where gaps will need to be filled. Use 80 grit sandpaper in these areas so the material used will adhere properly.

k. You can now fill in the gaps with marglass, duraglass or other reinforced body fillers.

l. The material will not stick to the tape on the car so it is easily removable

m. Sand and prime the material while the part is off the car

 

4. Fiberglass cleaning and painting prep –
A.  Prepare the products for painting by obtaining the following materials:

    a. Clean rags

    b. 3M #7447 Scotch Brite Pads

    c. 2 Clean Buckets

    d. 1,1,1 - Trichlorethane – a readily-available, non-flammable solvent


B.   Place 1,1,1 - Trichlorethane in each of the buckets designating one (1) bucket "dirty" (1st wash) and one bucket      "clean" (2nd wash)


C.   Using a rag and the "dirty" bucket of solvent, clean all surfaces of the part thoroughly

to remove the release agent. Be sure to clean ALL surfaces, even those surfaces which will not be painted, this prevents release transferring to surfaces to be painted.  

D.   After the first washing has dried, use the Scotch Brite Pad and the clean bucket of solvent to scrub all surfaces to be painted. When the part has dried, the surface should be dull and slightly scratched. If any shiny spots appear they must be rescrubbed until they are dull.  


5. Installation –
A. After pre-fitting, remove parts and sand with 180 grit.  Fill any pinholes with spot putty or bondo.

B. Primer with feather-fill fiberglass.  Primer, let dry, and water sand with 400 grit.

C. Paint with desired paint, using flex additive.

D. When ready to bolt on the body kit, start from the middle of the car and work out to the sides.

 

6. Painting –
A.  Any automotive primer will furnish excellent adhesion to the part if properly prepared. We do not recommend using a lacquer primer due to its rigidity.  Elastomeric primers are preferred, or acrylic primers with a flex additive are advisable.

B.   Light sanding is recommended after the primer has been applied.

C.   Final color coat would follow the same recommendations as the primer except the sanding after the final color coat has been applied should not take place.

NOTE: Flex agent in the primer and color coat is required due to the flexibility of the part.

Follow the recommendations of your paint supplier for best results.


7. Sideskirts –
a. Remove factory sideskirts.

b. Place side skirt up to car.  Sand edges of car to fit.

c. Drill 1/8 inch rives at wheel wells, two at each end.

d. Use Corvette Panel glue to bond to body if necessary.

e. Follow same instruction for bumpers in terms of prepping parts.

 

 




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What if I need to return my order?
Our Return Policy - You may return an order within five days of reviving of your shipment for a refund*. There will be a 20% restocking fee on any item(s) returned during this time period. Original shipping charges and return shipping costs will not be refunded or credited. All return items must meet the following criteria:
Items must be undamaged, unused, and in original condition, painted items are not excepted back. Item's should have been test fitted before they were painted. This is common practice in the auto paint field and Mr.Bodykit will not be held responsible if an item is painted and you realize there was a fitment issue after the fact. Items must be complete, with all original instructions, hardware and packaging. All items must be accompanied by your original sales receipt/invoice listing the item.
*If the return is a result of our shipping error (we sent the wrong merchandise) we will try to arrange pick up and ship the correct item(s) to you at NO additional cost. If the product is damaged during shipping it is not our fault and we have no control over the problem, we will file a claim with the shippers and get your parts replaced as fast as we can for you. If you cancel the order at that point MR.Bodykit can NOT refund you the original shipping. The reason of course is because we can not recoup that money, the shippers will only pay to have a new item re-shipped to that same address. We will ship you a new part at no additional cost.

Cancelled Orders:
We have a 10% cancellation fee on all cancelled orders after your purchase, this also includes orders cancelled before they ship out to your address. We will not charge a cancel restocking fee on orders that are back ordered. But if you want to cancel an order beacuse you simply changed your mind the 10% cancel fee will be taken from the return.

All item(s) returned must be accompanied by a pre-issued Return Authorization Number (RA#). You must abide by these instructions to return any merchandise:

 

1.        Obtain RA# by email or by calling us during business hours.


2.        RA# must be clearly marked on the outside carton next to the mailing label of the return merchandise. Also you must include the original invoice inside of carton.


3.        Merchandise must be received by us within 30 days of RA# issue date.


4.        Any merchandise returned without a valid RMA number will NOT be returned to you and you will NOT receive any refund or credit.


5.        You are responsible for all shipping charges for returns for warranty issues/claims.


5.        All returned merchandise must arrive at Mrbodykit in original condition. If the item is damaged or lost during return shipment Mrbodykit will not issue any refund or credit. Please insure all return merchandise. .


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Credit Card Refund Return and Credit policy
If money is being returned back to your credit card we do not refund the handling fee that we are charged @ 4% of the transaction total. If we are returning the money back to your card because you have requested it or ordered by mistake we can not return the original handling fee (4%) from the total purchase value. If we are returning the money due to problems with parts in some circumstances or overcharging then you will not be held against this policy. If you have any questions about this policy please contact us.
Please note: that if we do a return to your card it will take up to 5-7 days depending on your bank.


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What if I don't have my original sales receipt/invoice?
If you lost your original sales receipt or never received one, simply let us know when you call to obtain your RMA number. Our friendly staff will look up your sales receipt and match your RMA number to your receipt. Verification may be required for security purposes.


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Have questions we didn't answer?
If you have additional questions, please e-mail us at sales@mrbodykit.com or call our customer service department; During Business Hours.
Pacific Standard Time Monday to Friday.
We want to hear your thoughts and suggestions on how we can make our site more helpful for you. Please write your thoughts to sales@mrbodykit.com so that we can make any helpful improvements.
Also call us at 1-250-475-2376

"Disclaimer: Mrbodykit is not in any way liable for misprints, type o's, mistakes on prices, and mistakes specifications made by our programmers." You must view our full disclaimer which must be agreed upon before placing any order with us. To see our disclaimer click here


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MrBodykit.com is the best place to find the lowest prices on performance and show parts for your modern mustang. At MrBodykit.com you can find free shipping on all late model Mustang Parts & Car Accessories excluding large items that require freight shipping. When looking for Mustang Wheels, Tuners, Exhaust, Headlights, Tail lights or any other type of Mustang Performance Parts, don't bother shopping anywhere else - MrBodykit.com will match or beat any advertised price that we carry in stock. Your satisfaction is our top priority.

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Need help? Call 1-866-610-2376 or 1-250-475-2376 | Phone support during business hours Monday - Friday 8-4 Pacific Standard time.

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